This document is intended to answer the most Frequently-Asked Questions (FAQ's) about Tribal Voice's PowWow software. This FAQ is a supplement to the PowWow's online help. The online help is included with PowWow and is named POWWOW.HLP.
If you have not read the online help please do so before proceeding. It contains crucial information about installing and configuring PowWow as well as helpful troubleshooting information that can be used to resolve the most common technical issues.
This FAQ is constantly being updated as new versions of PowWow are released and new questions arise. The most recent version of this FAQ can always be found on Tribal Voice's ftp server from the following URL:
Click here to download the latest PowWow FAQ from http://tribal.com/powwow/pw-faq.htm.
Please email any comments about the FAQ to powwow-faq@tribal.com. Questions about PowWow should go to powwow-support@tribal.com instead. Do not send email to both addresses. If you are not sure which email address is best pick one. We will forward your email to the appropriate person(s) at Tribal Voice.
Aryeh Goretsky
Technical Support
This FAQ mentions many product names and trademarks from companies. Rather then mention each one specifically we will acknowledge their use here.
Version 0.70 - Aug 21, 1997. Revised A1.
.
Version 0.69 - Aug 19, 1997. Revised B9 and B30.
Version 0.68 - Aug 14, 1997. Revised Preface, B7, B18, B19, B21, B22, B24, B25, B28.
Version 0.67 - Jul 23, 1997. Revised A4.
Version 0.66 - Jul 22, 1997. Revised Preface (thanks Sonia!)
Version 0.65 - May 22, 1997. Revised A1, A3, A4, A5, A7, A8, B23, B25, B28,
B33, B32, and D5. Thanks Jon!
Version 0.64 - Apr 14, 1997. Revised D1.
Version 0.63 - Mar 25, 1997. Added B29, B30, B31, B32, B33, B34, B35.
Revised A3, A4, A5, B5, B6, B7, B9, B15, B17, B18, B24, and D1.
Version 0.62 - Feb 27, 1997. Revised D4.
Version 0.61 - Jan 20, 1997. Added D7.
Version 0.60 - Dec 4, 1996. Revised Preface, A7 (thanks Denise!), and D4.
Version 0.59 - Oct 23, 1996. Revised B27 and B28.
Version 0.58 - Oct 23, 1996. Revised B27.
Version 0.57 - Oct 22, 1996. Added B28.
Version 0.56 - Oct 21, 1996. Added B27, background and text color.s
Version 0.55 - Sep 11, 1996. Added B26, fixed Table of Contents.
Version 0.54 - Sep 10, 1996. Revised entries A3 and B13 (thanks Jim!).
Version 0.53 - Sep 3, 1996. Revised entry B23 (thanks James!).
Version 0.52 - Aug 13, 1996. Revised entry A7.
Version 0.51 - Aug 6, 1996. Added entry B25, revised entries A1, A3, A4, A5, A6, A7, B3, B23, and B24.
Version 0.50 - Jul 23, 1996. Revised entry A1.
Version 0.49 - Jul 19, 1996. Revised entry A7.
Version 0.48 - Jun 16, 1996. Revised entries A4, B24, D1 and D6.
Version 0.47 - Jun 12, 1996. Revised entries B24 and D6.
Version 0.46 - Jun 6, 1996. Added entries B24 and D6, revised entry D1.
Version 0.45 - May 31, 1996. Revised entries A5, A7, B23, C4, D1, D3, and E.
Version 0.44 - May 15, 1996. Added entry B23 (Thanks Thumper!), revised entries A7, B2, B3, B5, B6, C1, C4, D2 and E.
Version 0.43 - May 1, 1996. Revised entries B5, D1.
Version 0.42 - Apr 22, 1996. Revised entry C4.
Version 0.41 - Apr 18, 1996. Revised entry C4.
Version 0.40 - Apr 11, 1996. Revised entries C4 and A8.
Version 0.39 - Apr 10, 1996. Added entry C4, revised entry D3.
Version 0.38 - Mar 27, 1996. Revised entry A5, A9, and B9.
Version 0.37 - Mar 22, 1996. Added entry D5, revised entry A4.
Version 0.36 - Mar 14, 1996. Added entries B15 through B22.
Version 0.35 - Mar 12, 1996. Added entry A10, revised entry A2.
Version 0.34 - Mar 4, 1996. Revised entries A4, B14, D1, and D4.
Version 0.33 - Feb 20, 1996. Revised entries A8 and D1.
Version 0.32 - Feb 13, 1996. Revised Preface, entries A2 and A4.
Version 0.31 - Jan 23, 1996. Revised entries A4 and A5.
Version 0.30 - Dec 22, 1995. Added anchors, revised entries B5 and D3.
Version 0.23 - Dec 13, 1995. Added entry B14, revised entry B13.
Version 0.22 - Dec 5, 1995. Added entry D3, revised entries A5 and A8.
Version 0.21 - Nov 16, 1995. Fixed URL links on question D3. Removed non-ASCII characters from glossary.
Version 0.20 - Nov 10, 1995. Added entries B10 through B13. (Thanks Arvid and Zach!)
Version 0.12 - Nov 1, 1995. Fixed mailto: links on question A2. (Thanks Dan!)
Version 0.11 - Oct 26, 1995. Fixed spelling mistakes. :-)
Version 0.10 - Oct 25, 1995. Initial release with some HTML formatting.
PowWow is a MS-Windows-based communications program for the Internet
that allows up to nine (9) users to chat via typing or voice,
send files, view personal home pages and JPEG pictures, and cruise the
World-Wide Web (WWW) together. Version 2.x added a multiple-user
confernce mode, voice chat at 14,400bps, and many other features.
PowWow works with Windows 95 and Windows NT).
A listing of useful addresses can be found at http://www.tribal.com/mailroom/ on our World-Wide Web server. Point your World-Wide Web browser there for a comprehensive listing of email addresses.
Do not send email to multiple addresses. If you are not sure which email address is best pick one. We will forward your e`mail to the appropriate person(s) at Tribal Voice.
PowWow requires a computer running Microsoft Windows 95 or Windows NT with a TCP/IP (Internet) connection in order to chat.
A World-Wide Web browser is required for cruising the web together. For a list of compatible World-Wide Web browsers refer to A7) below.
A 486DX-33 or faster CPU, 14,400bps or faster Internet connection, and Microsoft Windows compatible sound card are required for voice chatting. A faster CPU and Internet connection will result in better performance.
PowWow has been tested with the following operating systems:
PowWow is not available for the MacIntosh, Unix, or OS/2 Presentation Manager (native mode) operating systems nor are there any plans to port PowWow to these operating systems any time in the near future.
If, however, an operating system vendor such as Apple, Caldera, or IBM was interested in porting PowWow to their environment we would be happy to talk with them.
You can try running PowWow through a Microsoft Windows emulator on Apple MacIntosh or Unix systems. We have had reports that PowWow works under software-based PC emulators such as Connectix' Virtual PC, Insignia Solutions' SoftWindows for Power Macintosh 2.0 and SoftWindows for UNIX Workstations 2.0, as well as hardware-based PC emulator cards from Apple, Orange Micro, Inc., and Reply Corp. However, we are unable to test this ourselves or offer any configuration advice.
Web sites for the abovementioned vendors are:
Apple Computer http://www.apple.com Connectix http://www.connectix.com Insignia Solutions http://www.insignia.com Orange Micro, Inc. http://www.orangemicro.com Reply Corp. http://www.reply.com
We have had reports that PowWow can be used with OS/2 Warp 3.0 with WIN-OS2 support and IBM TCP/IP 2.0 provided a replacement WINSOCK.DLL and other TCP/IP drivers are installed. The APAR for the update is APAR IC11173. However, we are unable to test this ourselves or offer any configuration advice.
NOTE: Please do not contact technical support with questions about the availability of MacIntosh, Linux, etc. versions. Technical support cannot provide you with any other information except what is in the FAQ.
PowWow has been tested with the following TCP/IP stacks:
The following TCP/IP stacks do not work with PowWow:
If you are unsure which TCP/IP stack you are using or if it is WinSock 1.1-compliant, try contacting your network administrator or your Internet service provider's technical support department for further assistance.
A listing of WinSock 1.1-compliant TCP/IP protocol stacks can be found at the Stardust Technologies WinSock Labs at http://www.stardust.com on the World-Wide Web.
No. PowWow works by registering your PowWow Address and IP address with a registration server. If you run PowWow with a SLIP or PPP emulator such as SlipKnot, SLiRP, TIA, TwinSock, or Virtual TCP/IP your computer will not have an IP address assigned to it and other people using PowWow will be unable to reach you.
PowWow works with Attachmate Emissary 2.0beta 3 or later, Netscape Navigator 1.1N or later, Microsoft Internet Explorer for Windows 95 Version 2.0 and 3.01 or later, and Softronics Softerm browser 4.00.08 or later.
In order for PowWow links, web-cruising and other PowWow-WWW browser features to work PowWow must be able to communicate with the WWW browser. This is done through a process called Dynamic Data Exchange (DDE). The August 1996 release of Microsoft Internet Explorer 3.0 for Windows 95 and NT 4.0 does not have the particular DDE functions PowWow requires to do this.
The October 1996 release of Microsoft Internet Explorer 3.01 (build 4.70.1215) and later releases of Internet Explorer fix this. You may download the latest version from http://www.microsoft.com/ie/download on the World-Wide Web.
To obtain one of these WWW browsers go to the following sites:
Attachmate Emissary ftp://ftp.attachmate.com Microsoft Internet Explorer ftp://ftp.microsoft.com Netscape Navigator ftp://ftp.netscape.com Softronics Softerm+ ftp://ftp.softronics.com
PowWow has been tested with the following sound cards:
However, any Microsoft Windows-compatible sound card should work.
PowWow has been tested with Internet connections ranging from dial-up SLIP and PPP connections at 9,600 bps up to direct network connections using a T-1 data line. Naturally, faster network connections allow PowWow to operate faster.
In order to use the voice chat feature of PowWow, an Internet
connection of at least 14,400bps is required.
No. PowWow's voice chat is built-in and does not require a DSVD modem.
If you are using a DSVD modem with PowWow make sure DSVD is disabled to
allow PowWow the full bandwidth of the modem connection.
Each time PowWow is run it sends your PowWow Address, IP address,
and password to the Tribal Voice PowWow Registration Database
Server for verification. The "Attempting to register…"
message, followed by "Registration accepted by PowWow server"
is what you see of this process on your computer once registration is
complete.
Your PowWow Address can be up to 199 characters long. Specifically,
your individual name can be up to 49 characters in length and
your domain name can be up to 150 characters in length (including
the at "@" sign).
Up to nine people (eight people and yourself) can chat together using
PowWow Version 3 or later. If you have PowWow Version 3.2 you can
participate in Communities which allow 1,000 people to chat together.
If you try to page someone who is connected to the maximum number of
users, or if joining them would bring you over the maxumum number of
users, the connection will be refused.
To change your PowWow Address, go to Users¦¦Preferences…User Info and enter a new PowWow Address into the Local Username: field. You may also want to change your password by entering a new password into the Password: field.
If you have a White Pages entry you will need to remove the old one first by using the PowWow White Pages Update Form at http://www.tribal.com/wpages/wpageschange.htm. You need to enter your Password in order to update your White Pages information. If you are not sure what your password is you can use the PowWow Password Query at http://www.tribal.com/password.htm. Remember, White Pages changes take up to three (3) business days.
Once you have done this you can create a new White Pages entry by using the PowWow White Pages Add Form at http://www.tribal.com/wpages/wpagesadd.htm on our Wolrld-Wide Web server.
No, in order to use PowWow your PowWow Address and email addresses must be the same. The PowWow answering machine uses email in order to send and receive messages. If your PowWow Address is different than your email your answering machine will not work.
Also, in the event you lost your password we would be unable to look up or change it for you if you did not use your real email address. See B7) below for details.
To change your password, use the form at http://www.tribal.com/password.htm.
NOTE: Response time to email will vary greatly based on the
amount of email received by our staff. Please use the form above for
fastest response.
At the Tribal Voice PowWow White Pages server, you can find other users to chat with or add yourself so that others may chat with you. To reach the White Pages server, go to the following URL:
http://www.tribal.com/wpages/.
or click on Internet¦¦White Pages… from the main
menu (PowWow Version 2.3 or later only). After finding user(s) you wish to
chat with, double-click on their PowWow I.D. to page them.
To use the voice chat feature, you need at least a 14,400
bps connection to the Internet. At 9,600 bps the connection
rapidly gets worse until you can't hear anything intelligible.
For best results:
This message appears when the person you are trying to reach receives your chat request but does not reply before a time-out occurs at your end. A time-out occurs after sixty (60) seconds. To increase the time, add the line
TIMEOUT=120
to the [PowWow] section of your C:\WINDOWS\POWWOW.INI file.This will increase the time to 120 seconds. If the this does not work, the person you are trying to call has probably left their computer and not turned the answering machine on. Try sending them email with the date and time you tried to call them.
This occurs when PowWow cannot reach the person you are trying to contact
before a time-out occurs. Reasons for this include:
You may increase the time-out connection time by following the steps
listed in B10), above.
This message is displayed when the person you are paging declines your chat.
Try sending them email with the date and time you paged them instead.
This message appears for three reasons:
PowWow stores the names (Sound I.D.'s) and locations (path and filename) of
.WAV sounds files in the [SOUNDS] section of
your C:\WINDOWS\POWWOW.INI file. If a bad entry is in this
section PowWow will not display or play sounds correctly (you may hear
your default Windows sound instead). Entries in the [SOUNDS]
section should look like:
[SOUNDS] ABLE=C:\POWWOW\ABLE.WAV Bravo=C:\PowWow\Bravo.Wav charlie=c:\powwow\charlie.wavand so forth…
If you find any blank lines, lines missing either a name or a location, lines with garbage characters, or other malformed entries in the [SOUNDS] section you must remove them before PowWow can play the sounds. Examples of bad entries:
[SOUNDS] = (missing name and location) Bravo= (missing location) =c:\powwow\charlie.wav (missing name) DELTA=C:\POWWOW\DELTA.WAV!@#$%^ (garbage characters in filename) ECHO=C:\POWWOW\WAV (missing filename)and so forth…
To fix this use a text editor such as Notepad or Write to remove
the bad entries from the [SOUNDS] section of your
C:\WINDOWS\POWWOW.INI file.
After making the changes to the [SOUNDS] section go to the
the [PowWow] section and change the SOUND_COUNT
value to the current number of sounds you now have in the [SOUNDS]
section of your C:\WINDOWS\POWWOW.INI file. Save the file
and re-run PowWow for the changes to take effect.
A Community is a new form of interaction introduced in PowWow Version 3.2. It loosely-based on (and greatly expands on) the Conferencing chat model introduced in Version 2.0.
In a Community up to 1,000 people can simultaneously chat with each other.
Communities can be Moderator or they can be left unmoderated. If the
Community is moderated the person running it can display pages on each
attendee's World-Wide Web browser as well as select who gets to talk.
In order to participate in a Community you need PowWow Version 3.2. You can
download the latest version of PowWow from
http://www.tribal.com/powwow/download/default.htm on our
World-Wide Web server.
In Personal Communicator mode, up to nine (9) people chat together in a group. They can chat with each other via keyboard, by voice, cruise the World-Wide Web, play .WAV files, and transfer files.
In a Community, up to 1,000 people can chat together via keyboard, listen to a speaker or speakers and view World-Wide Web pages accessed by the Community moderator. Conversations can be saved to disk.
When people chat in the Personal Communicator, their text is streaming,
e.g., sent immediately to the other people they are chatting with keystroke-by-keystroke.
When people chat in Community Mode, their text is in block-mode, e.g.,
sent only when the Enter key or [send] button is pressed.
Communities can be used when you want to talk with more than nine (9)
people at a time, need to control who is talking, or need to keep a log
of what has been said.
Communities can be used for providing online presentations, lectures,
training, and other discussions.
For a listing of Communities that are available 7-days-a-week, 24-hours-a-day
go to http://www.tribal.com/communities
on our World-Wide Web server.
You can add your Community to the listing by filling out the form at http://www.tribal.com/communities/add.htm on our World-Wide Web server. Only Communities that are running 7 days a week, 24 hours a day are listed.
You don't have to. However, we will only list Communities which are available 7 days a week, 24 hours a day. At the current time, we do not have the resources to list Communities which are not continuously available.
You can remove sounds by going into QuikSound, clicking on them with the right mouse button and selecting Remove from the pop-up menu.
If you do not see a pop-up menu you need to upgrade your copy of PowWow. Click here to visit the PowWow download page.
In Version 2.2, Tribal Voice changed the way bitmapped images are stored in PowWow. This can cause garbled images with certain types of Windows 3.1 video drivers.
You can fix this in three ways:
To determine which video drivers you have go to Program Manager, open the Main Group, and run Windows Setup. Your current video drivers will be listed under Display:.
See D6) for a list of video card manufacturers' World-Wide Web sites.
In order to speed up the video display PowWow makes use of certain Windows video commands, such as StretchBlt. Some older Windows 3.x video device drivers do not correctly support this command. This problem has been noted primarily in video cards using Cirrus Logic CL GD-54xx chips, ATI Mach32 video cards, and Media Vision Pro Graphics video cards.
You can fix this in two ways:
To run PowWow from behind a firewall, contact your network security administrator and ask him to configure the firewall so that TCP and UDP ports 13223 are enabled for bidirectional access and TCP port 23213 is enabled for outgoing access.
PowWow cannot be run from behind a proxy server or gateway that functions as a proxy server.
If you wish to run PowWow inside your network with no access to the outside world you'll need to download a copy of the PowWow User Local Server (PULS) software from http://www.tribal.com/puls on our World-Wide Web site.
The setup program requires your computer have a temporary directory on your hard disk to unpack files used during the setup process. At the end of the setup process these files are removed. To make a temporary directory on your computer first create the directory and then add a line to your AUTOEXEC.BAT which says:
SET TEMP={pathname of temporary directory}
If you use Windows 95 or NT, make sure the directory uses a short ("8.3"-style) name, not a long-name like "C:\Temporary Files".
For example, you could use:
SET TEMP=C:\TEMP
for your temporary directory. The drive which has the temporary directory should have at least 4Mb of disk space free.
NOTE: If you have done all the above and still receive errors while running Setup delete the contents of the temporary directory and re-run Setup.
This error message can appear if you are using an older version of PowWow. To fix it, uninstall PowWow, download the current version, and reinstall PowWow. Your settings will be preserved.
To prevent all chat requests click on Setup¦¦Runtime from the Main Menu and set Chat Requests to Refuse.
To block chat requests from a specific person, domain, or IP address use the Call Blocking Book. You can access it by clicking on Setup¦¦Call Blocking Book from the main menu.
In order for you to chat with someone both people must be running PowWow at the same time. Make sure all parties are running PowWow and that it does register successfully. You will see a message in the status bar at the bottom of the PowWow window when the program registers sucessfully.
Another possibility is a routing problem between you and the person with whom you wish to chat. Most routing problems can be diagnosed with the traceroute command. Traceroute tests the connection between two computers over the Internet showing the path data takes on each "leg" or hop of the journey and approximate time required For information on running traceroute on your computer contact your Internet service provider's technical support department.
This can occur for several reasons:
Upgrading your TCP/IP protocol stack and and PowWow to the newest versions available usually solves this problem.
If you are able to type but do not see anything except your cursor then your text and background are set to the same color.
To change your colors, click on the color selection box in the upper right corner of PowWow with your left and right mouse buttons. If you do not see the color selection box try making your PowWow window larger.
The Direct Connect option allows people to run PowWow over an intranet (or other private TCP/IP-based network) when they do not have access to the Internet. They can only talk with other users on the LAN.
To use the Direct Connect option, check the Direct Connect specify the IP address or fully-qualified domain name after the username in place of the domain name.
NOTE: If this does not make any sense to you do not know what this option is then . This is for people on LAN's or WAN's with a network card in their computer who do not have regular access to the Internet. If you can access the Internet (email, WWW, etc.) then leave this turned
This message is displayed when the information for your POP3 and SMTP servers is incorrect.
To fix, contact your Internet service provider's technical support department and get the correct addresses for your POP3 and SMTP servers. Run PowWow, select Setup¦¦Mail Send and Receive from the Main Menu, and enter the POP3 and SMTP server addresses. Click on OK when done to save the addresses.
World-Wide-Web-based email services such as Juno and Hotmail and online service providers such as MSN and AOL do not support SMTP or POP3 services. To turn these off so you may use PowWow go into Setup¦¦Mail Send and Receive and turn off Send messages on failed connect and Check messages on startup.
This message is displayed when your TCP/IP protocol stack (WINSOCK.DLL) cannot determine the route to the other computer over the Internet. If you have "Direct Connect" checked when you page them try un-checking it and paging them again.
For more information about when it appropriate to use the "Direct Connect" option, see B33), above.
If you have still having problems contact your Internet service provider (ISP) and ask them to verify the routing between your computers.
Yes, PowWow chats can be started from a World-Wide Web browser provided both PowWow and a compatible World-Wide Web browser are running. To page someone, enter their PowWow Address into the URL (location) field of the web browser using the following format:
powwow:user@domain.org
Note that unlike most URL's, PowWow does not use two slashes "// " in the location field. For example, typing:
powwow:powwow-support@tribal.com
into the Location field of your web browser would connect you
with Tribal Voice's technical support department. This function
may be used by World-Wide Web administrators to communicate directly
with a person who is viewing a given web page.
Yes. The following HTML tag creates a link to PowWow:
<A HREF="powwow:user@domain.org">
The following HTML tag creates a button (form) to PowWow:
<FORM METHOD="POST" ACTION="powwow:user@domain.org"><INPUT TYPE="SUBMIT" VALUE="Click here to PowWow"></FORM>
Remember that PowWow must be running on both computers, and the
user selecting the PowWow link must be using a compatible web
browser (see A5).
A copy of the PowWow icon is available from the following URL:
http://www.tribal.com/images/powwow.gif
You can use it to indicate a link to the Tribal Voice World-Wide
Web server, your PowWow link, and so forth. Most World-Wide Web browsers
will allow you to save it by clicking the right mouse button on the
picture.
A bug in Netscape Navigator 2.0, 2.01, and 3.0b2's (Atlas Public Release 1) caching algorithm prevents Navigator from reloading documents correctly after the Daylight Savings Time switchover on April 7, 1996. This has been fixed in Netscape Navigator 2.02 and 3.0b3 (Atlas Public Release 2) which are available for download from http://www.netscape.com/.
Navigator stores data in the cache and indexes based on the time it was received from the World-Wide Web server. When you reload a document Navigator checks the date of the information on the World-Wide Web server against the the cache and displays only the newer information. In order to maintain the cache over the Daylight Savings Time switchover, Netscape changed Navigator to treat all data in the cache was one hour older. Unfortunately, this change did not stop after the switchover and Navigator now treats all information in the cache as one hour older than the information stored on the WWW server.
You can fix this by going into Netscape Navigator, clicking on Settings¦¦Network Options¦¦Cache and make sure Verify Documents: is set to Every Time. Clear the disk and memory caches and exit Navigator. Add the line SET TZ=GMT0 to your AUTOEXEC.BAT file under Windows 3.x/95 and reboot your computer. If you are not in the Greenwich Mean Time Zone, specify a different time zone such as PDT7 for Pacific, MDT6 for Mountain, CDT5 for Central, EDT5 for Eastern, and so forth.
Netscape is aware of the bug and has implemented a fix in Navigator 2.02 and "Atlas Public Release 2" (Netscape Navigator 3.0b3) which were released in May 1996.
Disabling the memory and disk caches in Netscape Navigator 2.xx and 3.0b2 by setting them to 0 and clearing them will fix this as well, although caching will no longer occur.
You can also use Attachmate Emissary 2.0beta 3 or later, Netscape Navigator 1.1N or 1.22 (which do not exhibit this bug), Microsoft Internet Explorer 2.0 for Windows 95, or Softronics Softerm browser 4.00.08 or later with PowWow. To change your World-Wide Web browser in PowWow click on Setup¦¦Browser Selection and select a new browser, and then click on Setup¦¦Save Settings to save your changes.
There are several places you can find sound card manufacturer's device drivers on the Internet. Here's a partial listing of WWW sites:
Advanced Gravis http://www.gravis.com Analog Devices http://www.analog.com Aria (Sierra chip) http://www.wi.leidenuniv.nl/aria/ ATI Technologies http://www.atitech.ca Aztech http://www.aztech.com.sg/ Boca Research http://www.boca.org Cirrus Logic http://www.cirrus.com Creative Labs http://www.creaf.com Diamond Multimedia http://www.diamondmm.com Ensoniq http://www.ensoniq.com Genoa Systems http://www.genoasys.com Media Vision http://www.mediavis.com MicroSolutions http://www.micro-solutions.com Miro http://www.miro.com Orchid http://www.orchid.com Paradise Multimedia http://www.paradisemm.com Reveal http://www.reveal.com STB Systems http://www.stb.com Turtle Beach http://www.tbeach.com Zoltrix http://www.zoltrix.com sound cards FAQ ftp://rtfm.mit.edu/pub/usenet-by-group/news.answers/PCSoundcards
Many PC makers which include sound cards with their PC's also have WWW sites:
Acer America http://www.acer.com ALR http://www.alr.com AST http://www.ast.com CMOS Technologies http://www.cmos.com Compaq http://www.compaq.com Dell http://www.dell.com Gateway 2000 http://www.gw2k.com Hewlett Packard http://www.hp.com IBM http://www.ibm.com Micron (ZEOS) http://www.micron.com NCR http://www.ncr.com NEC http://www.nec.co.jp/index_e.html Packard Bell http://www.packardbell.com Quantex http://www.qtx.com"> SONY http://www.ita.sel.sony.com Toshiba http://www.tais.com Unisys http://www.unisys .com
You can also check with the manufacturer's technical support BBS, forum on
CompuServe, AOL, Prodigy, and so forth.
There are several places you can find the latest updates for TCP/IP (WinSock) software. Here is a partial listing of TCP/IP vendors:
Attachmate http://www.attachmate.com FTP Software http://www.ftp.com IBM http://www.ibm.com Microsoft http://www.microsoft.com Netmanage http://www.netmanage.com Novell http://www.novell.com Softronics http://www.softronics.com Trumpet http://www.trumpet.com.au WRQ http://www.wrq.comIf your TCP/IP (WinSock) software came bundled with your computer or from your Internet service provider contact them for assistance in upgrading your TCP/IP software.
There are several places you can go for more information about TCP/IP (WinSock):
Stardust Technologies http://www.stardust.com Stroud's Consummate WinSock Apps List http://www.cwsapps.com The Ultimate Collection of WinSock SW http://www.tucows.com Webreference.COM http://www.webreference.com Win95 Networking FAQ http://www-leland.stanford.edu/~llurch/win95netbugs/faq.html Windows95.com TCP/IP Setup http://www.windows95.com/connect/tcp.html Windows95.com Internet Troubleshootinghttp://www.windows95.com/connect/trouble.html Windows Sockets Network Programming http://www.sockets.com WINSOCK-L Home Page http://papa.indstate.edu:8888
PowWow works with America Online for Windows Version 3.0 and later. If you are using an older version of AOL, you must first upgrade to the current version. You can download the latest version of the AOL software by going to Keyword: UPGRADE, visiting ftp://ftp.aol.com, or ordering an upgrade on disc from AOL. After you have upgraded, connect to AOL and go to Keyword: WINSOCK. Follow the instructions provided for setting up your AOL software to work with the Internet.
If you are using Windows 95 you must use the Windows 95 (32-bit) version of the AOL software. To find out which version of the AOL software you have, click on Help¦¦ About America Online. If it says "AOL 3.0 for Windows" you have the Windows 3.x version and must upgrade. If it says "AOL 3.0 for Windows 95" then you have the 32-bit version and do not need to upgrade.
NOTE: Tribal Voice cannot assist you in setting up your Internet connection. Questions about setting up the AOL software must be directed to America Online's technical support department.
AOL's World-Wide Web browser does not work with PowWow. You will need to obtain a compatible World-Wide Web browser if you wish to use one with PowWow. For a list of compatible World-Wide Web browsers see A7), above.
No, .WAV and .JPG files are data files and contain no executable code a virus could attach itself to or spread from. You can use PowWow to transfer executable files, however, which you should treat as any new program you have received.
There are several places you can find video card manufacturer's device drivers on the Internet. Here's a partial listing of WWW sites:
ATI Technologies http://www.atitech.ca Boca Research http://www.boca.org Cirrus Logic http://www.cirrus.com Creative Labs http://www.creaf.com Diamond Multimedia http://www.diamondmm.com Genoa Systems http://www.genoasys.com Hercules http://www.hercules.com Miro http://www.miro.com Neomagic http://www.neomagic.com Number Nine http://www.nine.com Orchid Technology http://www.orchid.com Reveal http://www.reveal.com S3 http://www.s3.com STB http://www.stb.com Western Digital http://www.wdc.com
A list of computer manufacturers who bundle video cards with their computers can be found in section D1) above. You can also check with the manufacturer's technical support BBS, forum on CompuServe, AOL, Prodigy, and so forth.
The Mwave audio adapter/modem card uses a special type of computer chip from IBM called a DSP (digital signal processor) to play sounds and function as a modem. Each of these functions requires a slice of processing time from the DSP.
As a result, the DSP may not be able to handle both high-speed V.34 (28,800 baud or faster) connections and full-duplex (bidirectional) audio at the same time.
Here are some steps you can try to improve the performance of your Mwave-based sound card:
You can also try disabing the audio and/or modem portion of your Mwave card and installing a seperate sound card and/or modem in place of it.
For more information contact the company from which you purchased your Mwave device. Here is a partial listing of companies producing MWave devices:
IBM http://www.ibm.com Miro http://www.miro.com Packard Bell http://www.packardbell.com Unofficial MWave Page* http://watson.mbb.sfu.ca(*Not an official company-sponsored site.)
cruise leader - see Leader
domain name - The "name" of a particular network of computers attached to the Internet. For example, all of Tribal Voice's networked computers have a domain name of tribal.com.
dynamic IP address - An internet protocol address that changes each time a connection is made to an Internet service provider. This type of connection is usually used with dial-up Internet accounts accessed via modem.
fixed IP address - An internet protocol address which remains the same. Networked computers and other computers with a dedicated connection to the Internet typically have fixed IP addresses.
Internet Service Provider - The company responsible for providing your Internet access.
IP address - A numeric address used to identify a computer or other device (printer, router, and so forth) over the Internet. IP addresses are composed of four sets of numbers with values of 0-255. For example: 204.227.15.1 is the IP address for the Tribal Voice's World-Wide Web server.
ISP - See Internet Service Provider
Leader - The person who first initiates a Cruise session in PowWow. The Leader has control of cruising the World-Wide Web. Wherever the Leader goes the other people follow in their World-Wide Web browsers.
Local User I.D. archaic - see PowWow address.
PowWow Address - the address used to identify and contact people running PowWow. PowWow Addresses follow the same conventions as email addresses.
PowWow Server - The PowWow server is the computer PowWow registers itself with. Tribal Voice runs a PowWow Server which all copies of PowWow attempt to register with. You can also install your own PowWow Server to allow PowWow to register with your own private server.
Remote User I.D. archaic - see PowWow address.
SLIP - stands for Serial Line Interface Protocol. A common method for connecting to the Internet using a modem.
static IP address - see fixed IP address
TCP/IP - stands for Transmission Control Protocol/Internet Protocol. The method by which computers communicate with each other over the Internet.
URL - stands for Uniform Resource Locator. A standard method of displaying the name of a FTP or World-Wide Web server.